Recruitment

Brief Description

Providing reactive support to the fast paced, highly competitive commercial food service industry, this role entails registering service calls and dealing with customer queries, allocating work to engineers, answering telephone calls from customers and dealers. Processing all call related documentation and general Service office administration.

Duties and Responsibilities – Administration bias

Cost and complete engineers’ worksheets on completion of service calls.

Process incoming invoices – checking rates/Warranty

Raising invoices for chargeable work

Checking Monitors

Ordering parts to be sent to engineers

Compiling quotations for service calls

Requesting credits from suppliers

Raising credits for customers

Supporting Call Handlers

Recovery of chargeable warranty costs

Cross charging costs where appropriate

Update on a daily basis customer Portals with invoice information

Adding engineer’s worksheets on the Service Management System

Duties and Responsibilities – Call Handling bias

Register service calls/emails

Allocate and distribute fosters engineers’ work.

Allocate service calls to service partners.

Update on a daily basis customer Portals

Order parts and issue quotes for repair work

Confirming parts are on site prior to booking engineer

Checking all call monitors

Calling sites to arrange access/check details

Issuing Risk and Method statements

Checking Engineers Schedules to ensure they have work everyday

Ensuring calls are completed within customer SLA’s

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations. 

And any other general duties, within the capability of the post holder, as agreed with the Departmental Manager.

Knowledge, skills and abilities

Telephone and communication skills

Foster Product/Component knowledge

Keyboard skills – quick and accurate

Office packages

Organised – Self motivated

Able to work in a team in a very busy office environment

GDPR Compliance

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations. 

Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.

Ready to take the next step? Email hr@foster-gamko.com

Job Purpose:

Carry out value adding activities that directly contribute and support the efficient operation of commercial refrigeration product warehousing.

Key relationships:

• Operations Manager
• Warehouse Manager
• Warehouse Supervisors
• Spares commercial team members
• Production Supervisors

 Duties, responsibilities, and essential functions:

• Carrying out administrative tasks that support moving, picking and packing palletised product and spare parts and collection or delivery of goods.
• Monitor and react to emails from the commercial teams and carry out necessary changes to documents.
• Overseeing all Export Shipments – Processing Shipments.
• Preparing commercial invoices for Export orders and saving/scanning export documentation.
• Assist with creating/printing pick runs.
• Gather metrics and data relating to the warehouse operations.
• Conduct stocktakes of products as per requested by Manager.
• Assist with Invoicing.
• Producing Courier quotes.
• Processing end of day manifests.
• Confirming Warehouse Shipments (UK and Export).
• Take active part in product and process continuous improvement activities.
• Accept cross training when offered to ensure full flexibility and professional potential is realised.
• Ensure allocated work requirements are met. Advise Supervisor or Warehouse Manager of problems preventing operational requirements being met.
• Be at your place of work and ready to start on time, adhere to contracted hours of work.
• Ensure you work in accordance with laid down work procedures.
• Ability to be flexible with start and finish times due to the nature of the role.
• Be flexible to perform activities as directed by your Manager/Supervisor

 HSE & Quality Responsibilities

• Take responsibility for personal health and safety.
• Always work in a safe way. Do not behave in a way that could cause harm to oneself or other employees, ever.
• Conform to all company policies, safe systems of work and Health & Safety legislation.
• Observe and act in accordance with all signage, instructions and rules relating to safety at all times.
• Always wear appropriate PPE as instructed or mandated. Do not modify or damage PPE.
• Attend and complete all mandatory training.
• Report all accidents, dangerous occurrences, and potential hazards to Manager.
• Be personally responsible for the quality of own work.
• Advise Manager, in a timely manner, of any inconsistencies, defects or suspected quality non-conformances in products, tools or processes.
• Do not consume food in warehouse areas and use rest areas provided.
• Do not use a personal mobile phone during work times.
• Maintain excellent housekeeping standards in work areas, at all times.

 Key professional skills:

• Coherent and concise verbal and written communication skills.
• Good MS Excel skills.
• NAV ERP experience.
• Collect or create accurate data to make decisions.
• Knowledge of UPS Worldship would be an advantage but not essential.
• Knowledge of Booking Export Shipments via DHL and/or Fed-Ex websites would be an advantage but not essential.
• Knowledge of Export Shipping Terms would be an advantage but not essential.
• Excellent attention to detail.
• Understand key principles of business improvements: 8 wastes, Standard work, Visual workplace, and Kaizen.
• Be process and customer focussed, the next process is the customer.
• Be able to work collaboratively with peer group and wider business departments.

 Essential Knowledge and experience:

• Previous experience in a similar role

Personal attributes and talents profile:

• Behave professionally and with integrity in-line with company values, be calm under pressure.
• Clear communicator.
• Be self-motivated and able to positively motivate others.
• Strong team player.
• Lead by example.
• Self-organised.
• Able to use own initiative and be proactive.
• Be able to follow standardised processes efficiently whilst always stiving to improve quality, cost, and delivery.
• Take interest and ownership of self-development, willing to train and develop where needed to excel within the job role.
• Flexible “Can do Approach”

Variation to duties:

In addition, occasional out of standard hours including weekend work may be required as job duties demand. You may also be required to undertake other occasional duties as may be reasonably requested of you commensurate with your capabilities.

GDPR Compliance:

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.

Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.  

 

Ready to take the next step? Email hr@foster-gamko.com today