Recruitment

Brief Description

Providing reactive support to the fast paced, highly competitive commercial food service industry, this role entails registering service calls and dealing with customer queries, allocating work to engineers, answering telephone calls from customers and dealers. Processing all call related documentation and general Service office administration.

Duties and Responsibilities – Administration bias

Cost and complete engineers’ worksheets on completion of service calls.

Process incoming invoices – checking rates/Warranty

Raising invoices for chargeable work

Checking Monitors

Ordering parts to be sent to engineers

Compiling quotations for service calls

Requesting credits from suppliers

Raising credits for customers

Supporting Call Handlers

Recovery of chargeable warranty costs

Cross charging costs where appropriate

Update on a daily basis customer Portals with invoice information

Adding engineer’s worksheets on the Service Management System

Duties and Responsibilities – Call Handling bias

Register service calls/emails

Allocate and distribute fosters engineers’ work.

Allocate service calls to service partners.

Update on a daily basis customer Portals

Order parts and issue quotes for repair work

Confirming parts are on site prior to booking engineer

Checking all call monitors

Calling sites to arrange access/check details

Issuing Risk and Method statements

Checking Engineers Schedules to ensure they have work everyday

Ensuring calls are completed within customer SLA’s

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations. 

And any other general duties, within the capability of the post holder, as agreed with the Departmental Manager.

Knowledge, skills and abilities

Telephone and communication skills

Foster Product/Component knowledge

Keyboard skills – quick and accurate

Office packages

Organised – Self motivated

Able to work in a team in a very busy office environment

GDPR Compliance

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations. 

Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.

Ready to take the next step? Email hr@foster-gamko.com

Job Purpose:
This position reports to the Warehouse & Logistics Manager, to effectively supervise all materials movements into Kings Lynn, through the internal supply chain, and outbound from Kings Lynn, meeting internal and external customer requirements. To ensure that physical and system transactions are completed accurately, and in a timely fashion, with the goal of world class system inventory accuracy. To supervise all incoming and outgoing materials movements (warehouse operations). 

This role will also supervise the Warehouse Operations Team.

Management responsibility:
This position is responsible for the line management and leadership of Foster Warehouse operators and supervision of temporary contract labour operatives.

Duties, responsibilities, and essential functions:
1. Health, Safety and Environmental management.
o Responsible for adherence to all company Health, Safety and Environmental procedures and relevant law.
o Responsible for regular audit and review of safe systems of work for area of responsibility.
o Personally demonstrate the correct safety behaviours, ensuring safe operating practices are followed. 
o Responsible for near miss recordings.
o Record incidents, conduct investigations and document findings.
o Ensure that operations meet statutory requirements, with particular emphasis on safety, hygiene, housekeeping standards
o Conduct daily checks, record results and report issues to managers as required.
o Ensure that risk assessments are reviewed and actioned as required.
o Support a culture that enhances behavioural awareness to reduce accidents and near misses

2. Communicate operational performance compliance to line manager:
o Gather, manage and be able to analyse operational metric data.
o Be accountable for operational performance of area of responsibility.
o Take part in Operational briefs and presentations to the wider business when requested.
o Liaise closely with colleagues within and across functions regarding planning/production/quality matters.
o Communicate with support functions (HR, Technical, Engineering, Finance and site utilities service provider) 
o Communicate and supervise priorities, and performance results with warehouse team

3. Line manage team: 
o Manage conflict, maintain composure, challenge poor behaviour and lead by example.
o Always behave professionally and promote company values.
o Ensure the Foster Code of Conduct and company values are adhered to by direct reports.
o Complete return to work investigations.
o Issue attendance warnings in line with company policy.
o Raise any inappropriate behaviour incidents and instigate the disciplinary process. 
o Gather information and conduct investigations for disciplinary proceedings.
o Complete inductions for new starters.
o Performance manage, coach and develop team members. Manage development of team members and the quality assurance of training.
o Manage planned absence, such as holiday requests to ensure output expectations are achieved.

4. Manage Operational excellence:
o Responsible for maintaining a team training matrix. 
o Planning of efficient picking systems and loading of vehicles
o Maintain professional communication with Third party logistics and warehousing providers
o Ensure accurate stock records are maintained for all warehouse areas within your remit.
o Responsible for ensuring regular job rotation of team members is carried out to maximise flexibility.
o Responsible for carrying out SOP audits.
o Be a leader for Kaizen, set the example and Initiate improvement ideas from the warehouse team, and engage with other functions to deliver change and improvements
o Use waste analysis and problem-solving techniques such as 5 why, PDCA, VSM to make improvements.
o Support projects and initiatives for improving the effectiveness of the materials management system

5. Technical product support
o Take part in new product introduction projects.
o Take part in product development and simplification initiatives.

Qualifications:
• National recognised qualification in Leadership and Line Management.
• National recognised qualification in business improvement or Lean Manufacturing techniques.
• Required:
o Valid Counterbalance truck (RTITB or similar standard) B1
o Valid Stacker truck (RTITB or similar standard) A1,A4,A5
o Warehouse Management Systems Experience
• Desirable but not compulsory:
o First aider
o Evacuation fire marshal
o Spill team trained
o Fire extinguisher hander
o Valid MEWP 3A
Key skills:
• Coherent and concise verbal and written communication skills.
• Clear communicator to all levels of the business.
• Gather and analyse data to make decisions.
• Understanding of necessary company procedures for: Attendance, Disciplinary, Health and Safety, Environmental, Quality, Holidays, Factory Code of Conduct and the collective agreement.
• Good Inclusive Leadership ability that promotes followership.
• Can build, maintain, and develop a team effectively.
• Transactional Line management techniques to effectively manage individuals.
• Possess effective techniques for managing conflicts and managing challenging people.
• Proficient with Lean Manufacturing techniques and tools, understand key principles: 8 wastes, Standard work, Visual workplace, Continuous Improvements and Developing people and teams.
• Be process and customer focussed.
• Be able to work collaboratively with peer group and wider business departments.

Essential Knowledge and experience:
• Trained in Lean Manufacturing principles and tools.
• Experienced Leader of a team or possess clear potential for outstanding Leadership.
• Proven people management and people development experience. 
• Highly competent it skills, with Excel, Outlook being of particular importance
• Excellent communications and engagement skills
• Comfortable working in a fast paced, cross - functional environment

Person specification:
• Behave professionally and with integrity in-line with company values.
• Do what you say you will when you say you will
• Communicate really clearly, simply and timely
• Consider you own performance to ensure the delivery of goals
• Be polite, consistent and fair with direct reports.
• Be self-motivated and able to positively motivate others.
• Lead by example.
• Be highly organised.
• Able to use own initiative and be proactive.
• Seek forgiveness and not permission
• Analytical approach to solving problems.
• Be able to follow standardised processes efficiently and offer ideas where improvements could be made.
• Focus on actions that add value
• Proactively look for continuous improvement

GDPR Compliance:
Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.

Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.