Recruitment

Brief Description

Providing reactive support to the fast paced, highly competitive commercial food service industry, this role entails registering service calls and dealing with customer queries, allocating work to engineers, answering telephone calls from customers and dealers. Processing all call related documentation and general Service office administration.

Duties and Responsibilities – Administration bias

Cost and complete engineers’ worksheets on completion of service calls.

Process incoming invoices – checking rates/Warranty

Raising invoices for chargeable work

Checking Monitors

Ordering parts to be sent to engineers

Compiling quotations for service calls

Requesting credits from suppliers

Raising credits for customers

Supporting Call Handlers

Recovery of chargeable warranty costs

Cross charging costs where appropriate

Update on a daily basis customer Portals with invoice information

Adding engineer’s worksheets on the Service Management System

Duties and Responsibilities – Call Handling bias

Register service calls/emails

Allocate and distribute fosters engineers’ work.

Allocate service calls to service partners.

Update on a daily basis customer Portals

Order parts and issue quotes for repair work

Confirming parts are on site prior to booking engineer

Checking all call monitors

Calling sites to arrange access/check details

Issuing Risk and Method statements

Checking Engineers Schedules to ensure they have work everyday

Ensuring calls are completed within customer SLA’s

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations. 

And any other general duties, within the capability of the post holder, as agreed with the Departmental Manager.

Knowledge, skills and abilities

Telephone and communication skills

Foster Product/Component knowledge

Keyboard skills – quick and accurate

Office packages

Organised – Self motivated

Able to work in a team in a very busy office environment

GDPR Compliance

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations. 

Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.

Ready to take the next step? Email hr@foster-gamko.com

Role Purpose:

To manage and coordinate export sales operations for Foster and Gamko brands, ensuring accurate order processing, timely communication with customers, and smooth collaboration across departments. This role supports Export customers and the Commercial Export Manager as well as Export Sales Managers and plays a key part in maintaining customer satisfaction and operational efficiency in international B2B markets.

Key Responsibilities

 Combined Responsibilities (Foster & Gamko)

• Maintain accurate customer records in CRM 365 Dynamics and Navision.
• Prepare refrigeration quotations and ensure customers have all required commercial and technical details.
• Follow up on quotations, record feedback, and report on quote-to-order conversion rates.
• Provide monthly outlook reports in collaboration with the Commercial Export Manager.
• Manage export inbox and keep order books up to date.
• Chase customers for overdue payments and payments on orders.
• Coordinate with production teams for lead times and stock availability.
• Handle warranty cases and customer complaints in coordination with relevant departments.
• Issue certificates and declarations required for export compliance.
• Assist with updating customer pricing in NAV and price books.
• Support departmental projects for process improvement.
• Provide cover for colleagues during holidays or sickness to maintain service continuity.

Foster-Specific Responsibilities

• Process Foster export sales orders and intercompany orders.
• Handle Foster invoicing and credit memos.
• Process Foster spare parts orders in Navision.
• Raise transfer orders in Foster Navision.
• Assist with Foster-related credit control queries.

Gamko-Specific Responsibilities

• Process Gamko export sales orders and intercompany orders.
• Handle European shipments for Gamko orders and assist with deep-sea shipments when required.
• Request freight quotes for Gamko shipments.
• Process Gamko purchase orders and GTEG sales orders.
• Manage Gamko spare parts orders and item creation in Navision.
• Check Gamko stock following production reports.
• Assist Gamko credit control with customer information.

 Skills & Qualifications

• Previous experience and/or interest working with global markets and understanding of export processes.
• B2B Sales Experience: background in business-to-business customer interactions.
• Proficiency in additional languages such as German, Polish, Spanish, or others is desirable, but not essential.
• Problem-Solving Ability: Strong analytical and critical thinking skills to resolve issues efficiently.
• Organizational Skills: Ability to manage multiple priorities and maintain attention to detail.
• Technical Proficiency: Skilled in Microsoft Dynamics 365, Navision, and MS Office Suite.
• Communication Skills: Excellent verbal and written communication for effective customer and internal interactions.
• Collaboration: Ability to work effectively across departments and international teams. 
• Flexible, adaptable, self-reliant, demonstrating growth mindset attributes.
• Resilient and able to work well under pressure.

GDPR Compliance

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.

Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.  

 

Ready to take the next step? Email hr@foster-gamko.com