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Recruitment
Our success is built on the passion of our people.
Foster and Gamko employees have been with us a long time, most recently with an employee celebrating 45 years’ service with us!
We are a unique team, connected by the same pillars.
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Experience
Sales, marketing, finance, production, installation, service, maintenance and spare parts for both brands: all your refrigeration needs available in a one-stop shop, delivering a higher level of pre and post sales service to our customers
Expertise
Cutting edge technology and investment is shared across Foster and Gamko, benefitting both the product range and the way in which our business can exceed customer requirements in new ways.
Excellence
We know refrigeration better than anyone else: the combined extensive heritage of two market leaders, with our parent company ITW, drives accelerated technical learning, producing improved quality and reliability for our customers where it matters.
Current Vacancies
Ready to take the next step? Email hr@foster-gamko.com today.
Brief Description
Providing reactive support to the fast paced, highly competitive commercial food service industry, this role entails registering service calls and dealing with customer queries, allocating work to engineers, answering telephone calls from customers and dealers. Processing all call related documentation and general Service office administration.
Duties and Responsibilities – Administration bias
Cost and complete engineers’ worksheets on completion of service calls.
Process incoming invoices – checking rates/Warranty
Raising invoices for chargeable work
Checking Monitors
Ordering parts to be sent to engineers
Compiling quotations for service calls
Requesting credits from suppliers
Raising credits for customers
Supporting Call Handlers
Recovery of chargeable warranty costs
Cross charging costs where appropriate
Update on a daily basis customer Portals with invoice information
Adding engineer’s worksheets on the Service Management System
Duties and Responsibilities – Call Handling bias
Register service calls/emails
Allocate and distribute fosters engineers’ work.
Allocate service calls to service partners.
Update on a daily basis customer Portals
Order parts and issue quotes for repair work
Confirming parts are on site prior to booking engineer
Checking all call monitors
Calling sites to arrange access/check details
Issuing Risk and Method statements
Checking Engineers Schedules to ensure they have work everyday
Ensuring calls are completed within customer SLA’s
Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.
And any other general duties, within the capability of the post holder, as agreed with the Departmental Manager.
Knowledge, skills and abilities
Telephone and communication skills
Foster Product/Component knowledge
Keyboard skills – quick and accurate
Office packages
Organised – Self motivated
Able to work in a team in a very busy office environment
GDPR Compliance
Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.
Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.
Ready to take the next step? Email hr@foster-gamko.com
Brief Description
Providing reactive support to the fast paced, highly competitive commercial food service industry, this role entails registering service calls and dealing with customer queries, allocating work to engineers, answering telephone calls from customers and dealers. Processing all call related documentation and general Service office administration.
Duties and Responsibilities – Administration bias
Cost and complete engineers’ worksheets on completion of service calls.
Process incoming invoices – checking rates/Warranty
Raising invoices for chargeable work
Checking Monitors
Ordering parts to be sent to engineers
Compiling quotations for service calls
Requesting credits from suppliers
Raising credits for customers
Supporting Call Handlers
Recovery of chargeable warranty costs
Cross charging costs where appropriate
Update on a daily basis customer Portals with invoice information
Adding engineer’s worksheets on the Service Management System
Duties and Responsibilities – Call Handling bias
Register service calls/emails
Allocate and distribute fosters engineers’ work.
Allocate service calls to service partners.
Update on a daily basis customer Portals
Order parts and issue quotes for repair work
Confirming parts are on site prior to booking engineer
Checking all call monitors
Calling sites to arrange access/check details
Issuing Risk and Method statements
Checking Engineers Schedules to ensure they have work everyday
Ensuring calls are completed within customer SLA’s
Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.
And any other general duties, within the capability of the post holder, as agreed with the Departmental Manager.
Knowledge, skills and abilities
Telephone and communication skills
Foster Product/Component knowledge
Keyboard skills – quick and accurate
Office packages
Organised – Self motivated
Able to work in a team in a very busy office environment
GDPR Compliance
Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations.
Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.
Ready to take the next step? Email hr@foster-gamko.com
ITW
Illinois Tools Work (ITW) a Fortune 200 company, is a world leading diversified manufacturer of specialised industrial equipment, consumables, and related service businesses employing over 50,000 people worldwide. The continued success of our business is founded upon ITW’s unique business model which blends customer-back innovation, a decentralised entrepreneurial culture and an 80/20 business process with central pillars of integrity, respect, trust, shared risk and simplicity.
ITW operates in 7 major segments, creating many different product solutions, for many different customers, all over the world... they have become such fixtures in our everyday lives that most of them go unnoticed.
ITW products are all around, you just have to know where to look.
ITW’s Food Equipment Group
Gamko is in the food equipment group (FEG) segment. ITW’s recipe for success has led to our segment turning over $2.5 Billion a year. FEG manages a portfolio of over 1,500 patents in refrigeration, warewash, cooking and baking, food preparation, weighing and wrapping, and ventilation divisions.
