Recruitment

Brief Description

Providing reactive support to the fast paced, highly competitive commercial food service industry, this role entails registering service calls and dealing with customer queries, allocating work to engineers, answering telephone calls from customers and dealers. Processing all call related documentation and general Service office administration.

Duties and Responsibilities – Administration bias

Cost and complete engineers’ worksheets on completion of service calls.

Process incoming invoices – checking rates/Warranty

Raising invoices for chargeable work

Checking Monitors

Ordering parts to be sent to engineers

Compiling quotations for service calls

Requesting credits from suppliers

Raising credits for customers

Supporting Call Handlers

Recovery of chargeable warranty costs

Cross charging costs where appropriate

Update on a daily basis customer Portals with invoice information

Adding engineer’s worksheets on the Service Management System

Duties and Responsibilities – Call Handling bias

Register service calls/emails

Allocate and distribute fosters engineers’ work.

Allocate service calls to service partners.

Update on a daily basis customer Portals

Order parts and issue quotes for repair work

Confirming parts are on site prior to booking engineer

Checking all call monitors

Calling sites to arrange access/check details

Issuing Risk and Method statements

Checking Engineers Schedules to ensure they have work everyday

Ensuring calls are completed within customer SLA’s

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations. 

And any other general duties, within the capability of the post holder, as agreed with the Departmental Manager.

Knowledge, skills and abilities

Telephone and communication skills

Foster Product/Component knowledge

Keyboard skills – quick and accurate

Office packages

Organised – Self motivated

Able to work in a team in a very busy office environment

GDPR Compliance

Due diligence when dealing with all personally identifiable information in accordance with current data protection regulations. 

Security Awareness and Data Protection training will be mandatory to comply with current Data Protection Regulations and associated competency standards.

Ready to take the next step? Email hr@foster-gamko.com

The Position

This role provides high‑quality customer support and sales coordination for the Foster and Gamko export teams, ensuring smooth handling of international enquiries, quotations, and orders. It maintains accurate CRM and order data, supports customers and dealers with timely communication, and helps resolve issues such as warranties and complaints. The position also assists Export Sales Managers with lead follow‑up, quote conversion, and general business‑development activity.

Alongside shared responsibilities across both brands, the role manages brand‑specific tasks such as Foster and Gamko order processing, invoicing, shipment coordination, spare‑parts handling, pricing updates, and credit‑control support. Overall, it plays a key part in delivering excellent service, maintaining operational accuracy, and supporting the growth of both export businesses.

The Person

We’re looking for someone with an international outlook and experience in B2B customer interactions, ideally with an understanding of export processes. You’ll bring a proactive, sales-focused approach, confidently following up opportunities, supporting customers, and building strong relationships with both colleagues and external partners.

You should be analytical, organised, and able to manage multiple priorities with accuracy and attention to detail. Strong communication skills—written and verbal—are essential, along with fluency in German and the ability to collaborate effectively across departments and international teams. Technical proficiency in Microsoft Dynamics 365, CRM systems and the MS Office Suite is important.

We value a growth mindset, resilience, adaptability, and the ability to stay calm under pressure. The role also requires a responsible approach to GDPR and data protection, with mandatory training to ensure compliance.

Working Times

Monday to Friday 08:30 – 5pm with a one-hour unpaid lunch break

Ready to take the next step? Email hr@foster-gamko.com today